WM | Wetroom Materials

Terms & Conditions, Shipping & Returns Policy

These Terms & Conditions apply to all purchases from WM | Wetroom Materials (“WM”, “we”, “us”), a trading unit of Advanced Materials Ltd. They distinguish between business (B2B) and consumer (B2C) transactions where applicable.

1. Scope of Business

WM | Wetroom Materials primarily supplies wetroom systems and materials to trade customers (B2B).

Our online shop is intended for the sale of replacement parts and accessories, which may be purchased by both:

Business customers, and
Consumers (private individuals)

2. Orders & Contract Formation

2.1 Trade (B2B Orders)

Orders must be submitted via email to: Orders@wetroommaterials.com
Quotations are valid for 30 days unless stated otherwise
A contract is formed when:
- A proforma invoice is issued and paid, or
- Goods are dispatched

2.2 Online Shop (B2C & B2B)

Orders are placed via the website
A contract is formed when we issue an order confirmation or dispatch goods (whichever occurs first)
We reserve the right to refuse or cancel any order before dispatch

3. Pricing & Payment

3.1 Trade Orders

All prices are exclusive of VAT unless stated
Delivery charges are excluded unless specified
Full payment is required prior to dispatch (proforma)
Approved credit accounts: strict 30-day terms
WM reserves the right to withdraw credit at any time

3.2 Online Shop

Prices are inclusive of VAT unless stated otherwise
Delivery charges are shown at checkout
Payment must be made in full before dispatch

4. Delivery & Shipping

4.1 Shipping Destinations

We deliver to:

United Kingdom
Republic of Ireland

Orders outside these areas may be cancelled prior to dispatch.

4.2 Delivery Charges

Calculated at checkout (online orders)
Trade delivery charges may vary depending on order type
Additional charges may apply for:
- Pallet deliveries
- Remote locations
- Failed delivery attempts

4.3 Delivery Timeframes

Stock items:
- Dispatch: 1–2 working days
- Delivery: typically 3–5 working days
Non-stock or bespoke items: lead times on request

All delivery times are estimates only.

4.4 Delivery Conditions

Deliveries are made to the address provided
Pallet deliveries are kerbside only
Customer is responsible for:
- Access arrangements
- Offloading goods

If delivery fails due to access or absence, additional charges may apply.

5. Inspection & Risk

Goods must be inspected upon delivery
Any damage or shortages must be reported within 24 hours to:
sales@wetroommaterials.com
Signing for goods confirms receipt in good condition unless noted

WM is not liable for damage reported after this period.

6. Title & Risk (B2B)

Ownership of goods remains with WM until paid in full
Risk passes to the customer upon delivery

7. Cancellations

7.1 Business Customers

Orders cannot be cancelled once dispatched
Bespoke or made-to-order items are non-cancellable once production begins
Large contract orders may be non-cancellable

7.2 Consumer Customers (Online Shop Only)

You have the right to cancel within 14 days of delivery under UK consumer law.

Notification must be sent within 14 days
Goods must be returned within a further 14 days

8. Returns Policy

8.1 General Conditions

All returns must:

Be unused and uninstalled
Be in original packaging
Be in resalable condition

Returns must be authorised by emailing sales@wetroommaterials.com

8.2 Business Returns

Accepted at WM discretion only
May incur a 25% restocking fee
Return shipping is at customer cost
WM must be notified by email – sales@wetroommaterials.com of all returns within 10 working days of the date of delivery. Please request & complete a Returns Form which must also accompany the goods.
The Returns Form must be sent back to sales@wetroommaterials.com with pictures of the return form WM to approve
WM must receive the returned order within 30 calendar days of delivery.
All goods must be returned to us in the original packaging, in the original condition and free from damage and site debris.

8.3 Consumer Returns

Customer is responsible for return costs unless goods are faulty
Refunds processed within 14 days of receipt
Refunds issued to original payment method

8.4 Non-Returnable Items

Bespoke or made-to-order products
Installed or altered goods
Items not in resalable condition

9. Faulty or Incorrect Goods

Must be reported as soon as possible (within 24 hours preferred)
We may request photos or evidence
Where confirmed, we will offer:
- Replacement
- Repair
- Refund

This does not affect statutory rights (for consumers).

10. Failed Deliveries

If delivery fails due to:

Customer absence
Refusal of delivery
Access issues

The customer will be responsible for:

Re-delivery charges
Return costs
Possible restocking fees

11. Product Use & Liability

WM accepts no responsibility for:
- Incorrect installation
- Improper use of products

Customers must ensure products are suitable for their intended use.

12. Minimum Order Value (Trade)

Additional delivery charges may apply where:

Tanking membrane, screed, or adhesives are ordered without a full wetroom kit

13. Company Details

WM | Wetroom Materials
A trading unit of Advanced Materials Ltd

Ireland Address:
Unit E1 Ballymount Industrial Estate, Walkinstown, Dublin 12

UK Address:
Unit 3 Heritage Business Centre, Derby Road, Belper, Derbyshire, DE56 1SW

Email: sales@wetroommaterials.com

14. Governing Law

These terms are governed by the laws of:

England & Wales (UK orders)
Ireland (ROI orders, where applicable)

15. Contact

For all enquiries:
sales@wetroommaterials.com

Key Distinction Summary

Area	Business Customers	Consumers
Cancellation Rights	No automatic right	14-day legal right
Returns	Discretionary	Legal entitlement
Restocking Fees	May apply	Limited by law
Pricing	Ex VAT	Incl. VAT