Retailer and Customer Terms & Conditions

Wetroom Materials Terms and Conditions

Wetroom Materials – Trading name of Advanced Materials LTD

Terms and Conditions

Proforma invoices must be paid in their entirety before goods are dispatched. All Bespoke orders must be paid for before manufacturing can commence.
Credit accounts receive strict 30 days credit on orders when approved.
Wetroom Materials retain the right to refuse / revoke the benefit of credit at any time. New customers cannot apply for credit on their first order.
All orders must be sent via email or post to the company address.
Quotations are valid for a period of 30 days unless otherwise stated.
All prices quoted exclude VAT. VAT will be charged as the rate applying at the time of delivery if applicable.
The title of goods supplied will remain the property of Wetroom Materials until fully discharged.
Goods received on credit remain the property of Wetroom Materials until paid for in their entirety.
Prices quoted exclude delivery charges unless otherwise stated.
All goods will be despatched as detailed per the relevant Quote / Pro forma invoice and it is in the customer’s interest to ensure that all details are correct at time of payment.
Any bespoke items are non-cancellable, non-refundable and non-returnable once manufacturing has commenced unless faulty.
Wetroom Materials accept no responsibility for any damage caused by incorrect use or installation.

Payment

Payments can be made via Bank Transfer, cheque or phone. Cheques to be sent to company address, for bank transfers please see company bank details.
For bank transfers, reference the relevant Proforma / Invoice number

Delivery

UK orders under £250 ex VAT will be subject to a deliver fee – Please contact us.
If ordering tanking kits without a wetroom drain / kit a minimum of 5 kits must be ordered – Please contact us.
IRE orders – €20 per parcel & €40 per pallet.
Delivery of stocked items will be 3-5 days on average from dispatch.
For items that are not in stock or are made bespoke, contact us for lead times.
The condition of all goods must be checked prior to the goods being signed for. Any damage that occurs after this point will not be compensated.

Cancellations

We must be notified of all cancellations or returns by telephone, or email within 1 working day from date of order.
Any orders that have been dispatched cannot be cancelled and must be returned once received. See return terms and conditions.
Bespoke items are non-cancellable once manufacturing has commenced.

Returns

Please request & complete a Return to Stock form which must accompany the goods.
All goods must be returned to us in the original packaging and in the original condition.
All goods returned to us are at the customer’s cost.
All goods must be returned by recorded or insured delivery service.
A Restocking fee of 25% of the invoiced amount may be levied on Returns.
Bespoke items are not returnable

Defective products

Notify us immediately as to the nature of the defect so we can resolve the issue accordingly.

Company Details

Wetroom Materials is a trading unit of Advanced Materials Ltd

Registered in Ireland

Ireland business address: Wetroom Materials IRL, Unit E1 Ballymount Industrial Estate, Walkinstown, Dublin 12, D12 WR60 Tel: + 353 (0) 1 297 3488

UK business address: Wetroom Materials UK , Derwentside, 25 Town Street, Duffield, Belper, Derbyshire, DE56 4EH Tel: + 44 (0) 1332 840 820