Retailer and Customer Terms & Conditions

Wetroom Materials Terms and Conditions

Wetroom Materials – Trading name of Advanced Materials LTD

 

Terms and Conditions

  • Proforma invoices must be paid in their entirety before goods are dispatched. All Bespoke orders must be paid for before manufacturing can commence.
  • Credit accounts receive strict 30 days credit on orders when approved.
  • Wetroom Materials retain the right to refuse / revoke the benefit of credit at any time. New customers cannot apply for credit on their first order.
  • All orders must be sent via email or post to the company address.
  • Quotations are valid for a period of 30 days unless otherwise stated.
  • All prices quoted exclude VAT. VAT will be charged as the rate applying at the time of delivery if applicable.
  • The title of goods supplied will remain the property of Wetroom Materials until fully discharged.
  • Goods received on credit remain the property of Wetroom Materials until paid for in their entirety.
  • Prices quoted exclude delivery charges unless otherwise stated.
  • All goods will be despatched as detailed per the relevant Quote / Pro forma invoice and it is in the customer’s interest to ensure that all details are correct at time of payment.
  • Any bespoke items are non-cancellable, non-refundable and non-returnable once manufacturing has commenced unless faulty.
  • Wetroom Materials accept no responsibility for any damage caused by incorrect use or installation.

 

Payment

  • Payments can be made via Bank Transfer, cheque or phone. Cheques to be sent to company address, for bank transfers please see company bank details.
  • For bank transfers, reference the relevant Proforma / Invoice number

 

Delivery

  • UK orders under £200 will be subject to a deliver fee – Please contact us.
  • IRE orders – €20 per parcel & €40 per pallet.
  • Delivery of stocked items will be 3-5 days on average from dispatch.
  • For items that are not in stock or are made bespoke, contact us for lead times.
  • The condition of all goods must be checked prior to the goods being signed for. Any damage that occurs after this point will not be compensated.

 

Cancellations

  • We must be notified of all cancellations or returns by telephone, or email within 1 working day from date of order.
  • Any orders that have been dispatched cannot be cancelled and must be returned once received. See return terms and conditions.
  • Bespoke items are non-cancellable once manufacturing has commenced.

 

 Returns

  • Please request & complete a Return to Stock form which must accompany the goods.
  • All goods must be returned to us in the original packaging and in the original condition.
  • All goods returned to us are at the customer’s cost.
  • All goods must be returned by recorded or insured delivery service.
  • A Restocking fee of 25% of the invoiced amount may be levied on Returns.

 

Defective products 

  • Notify us immediately as to the nature of the defect so we can resolve the issue accordingly.

 

Company Details

Wetroom Materials is a trading unit of Advanced Materials Ltd

Registered in Ireland

Ireland business address: Wetroom Materials IRL, Unit E1 Ballymount Industrial Estate, Walkinstown, Dublin 12, D12 WR60 Tel: + 353 (0) 1 297 3488

UK business address: Wetroom Materials UK , Derwentside, 25 Town Street, Duffield, Belper, Derbyshire, DE56 4EH Tel: + 44 (0) 1332 840 820

E-mail: sales@wetroommaterials.com